Privacy Policy
Effective Date: 4 August 2026
At Cozy Paws Collective, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal data.
Who We Are
Cozy Paws Collective is a small independent business providing professional pet sitting, dog walking, home visits and domestic cleaning services in Torre Pacheco and the surrounding areas.
If you have any questions about this Privacy Policy or how your information is used, please contact us at:
Email: carol.hough07@gmail.com
What Information We Collect
When you contact us or book our services, we may collect:
Your name
Email address
Telephone number
Home address
Details about your pets, including names, routines, dietary requirements and veterinary information
Emergency contact details
Information relating to your cleaning or home care requirements
Any information you choose to provide when contacting us
We only collect information that is necessary to provide our services safely and effectively.
How We Use Your Information
We use your information to:
Respond to enquiries
Arrange and manage bookings
Provide pet care and cleaning services
Contact you regarding appointments or changes
Maintain the safety and wellbeing of your pets
Process invoices and payments
Meet legal or insurance obligations where required
We will never sell your personal information to third parties.
Website Analytics and Cookies
Our website is hosted by Squarespace, which may automatically collect certain technical information such as:
IP address
Browser type
Device information
Pages visited
Time spent on our website
This information helps us understand how visitors use our website and improve their experience.
Squarespace may use cookies and similar technologies for website functionality and analytics. You can manage or disable cookies through your browser settings.
Third-Party Services
We may use trusted third-party providers including:
Squarespace (website hosting)
Email providers
Payment providers (if online payments are offered)
Google Maps (for location information)
Social media platforms where you choose to interact with us
These providers have their own privacy policies governing how they process your information.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.
Only information necessary to provide our services is retained.
How Long We Keep Your Information
We keep personal information only for as long as necessary to:
Provide our services
Maintain business records
Meet legal, tax and insurance requirements
Resolve any disputes
When information is no longer required, it is securely deleted.
Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where applicable
To exercise any of these rights, please contact us using the details above.
Children's Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Cozy Paws Collective
Email: carol.hough07@gmail.com
Torre Pacheco, Murcia, Spain